Thousands of MTN subscribers Thursday besieged the MTN office situated at the Mobil Area of Ibadan, capital of Oyo State to express their dissatisfaction over the provider’s threat bar their lines for operation.
Telecoms regulator, NCC has last week fined MTN and other operators over N120million for not complying with its directive to disconnect all unregistered lines on its network.https://www.theheatnigeria.com/ncc-slammed-telecoms-operators-with-n120-4m-fine/
Some of the subscribers said that the provider had sent text messages to them to visit their centres to complete their mobile registration or lose their mobile line stressing that the method through which the registration exercise was being carried out by MTN was inhuman lack regards for customers.
A woman who identified herself as Mrs. Olabode lamented that she could not comprehend why MTN will be sending text messages to her that she has not registered and that they would bar her lline from operation. She insisted that she had registered her lines a very long time ago.
“I have registered my line but they keep sending text messages to me that I should come to their centre or office to register my line.They are giving me psychology trauma and I don’t like it”, he said.
Equally, the former Chairman of Nigerian Medical Association, NMA, Dr Luis Oluwadamilola, said that he was at the MTN office based on the message sent to him to come and complete the mobile registration.
He stated that he had visited MTN office four times and have not been able to register the same line,
despite his efforts.
He said that he ran away the last time he came to the MTN office because he met mobile policemen there and felt there was no reason to endanger his Life.
don’t think there is any justification for what we are witnessing here. If it is a directive of Nigeria Communications Commission NCC, then the telecom providers should have increased the numbers of staff to attend to customer for an easy exercise. I bought this line N60, 000, the first week the telecom
provider began services in Nigeria and i have been recharging the line since then.
So, why will they be treating me like a job applicant at the entrance here? And considering my profession and holding up here is a calamitous situation because i don’t know what will happen to my patients while
Also, the Oyo State Chairman of Nigerian Union of Journalists, NUJ, noted that the situation was unfortunate and disheartening, calling on appropriate authorities to call MTN to order.
He said, “I got a text message from MTN this morning for registration of my SIM card and on getting here I met over 1,000 people waiting helplessly, with no one to attend to them. MTN is a South African company and doing such to Nigerians is unfortunate and disheartening. We are customers, who patronises them and pay hugely. I feel very sad and would like to tell the appropriate authorities to call MTN to order. We are their customers and should be treated with respect and dignity.”
All efforts to get an official comment from the MTN staff was unsuccessful as as no
> one was ready to speak to the press.